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S02E03 · Feb 6, 2026 · 22 min
Before You Deploy AI Voice Agents
Before you ship an AI voice agent into the wild, there’s one uncomfortable truth you need to hear: a voice that sounds human doesn’t mean the agent is helpful.
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In production 09
06 The Voice AI Runbook: From First Call to Enterprise Deployment 07 AI Agents Are Not the Strategy—Process Redesign Is 08 What CIOs Need to Know Before Buying an AI Agent 09 The Human Handoff Problem Nobody Demonstrates 10 Building an Enterprise Knowledge System Employees Will Actually Use 11 The Real Economics of Replacing Repetitive Service Work 12 What Breaks When an AI Agent Meets a Real Customer 13 The AI Readiness Audit: What to Fix Before You Automate 14 Why Your AI Agent Needs an Operating Model, Not Just a Prompt
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