Terms of Use

Introduction and acceptance of terms

These Terms of Use ("Terms") govern your access to and use of runbook.fm, operated by Silicon Biztech Limited, trading as GoZupees ("GoZupees," "we," "us," or "our"). By accessing or using runbook.fm, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference into these Terms.

runbook.fm is a podcast and newsletter about how AI systems get shipped in production. These Terms apply to all users of the site, including visitors who browse the site, listeners of the podcast, and subscribers to the newsletter.

If you do not agree with any part of these Terms, you must not access or use the site. Your continued use of the site following any changes to these Terms constitutes acceptance of those changes. We reserve the right to modify these Terms at any time, and such modifications will be effective immediately upon posting on the site.

These Terms constitute a legally binding agreement between you and GoZupees. If you are accessing or using the site on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and references to "you" in these Terms will refer to both you individually and the entity you represent.

Description of services

runbook.fm provides editorial content about the operational reality of AI in production, including a podcast, a newsletter, and related written material. The site serves as an information resource for practitioners, technology leaders, and anyone interested in how AI systems are built, deployed, and maintained in real environments.

The site is provided free of charge for personal and professional use. We may from time to time add or remove features, publish new content, or change the way the site works. We do not commit to any specific publishing cadence or continued availability of any particular feature.

User responsibilities and acceptable use

Users of runbook.fm are expected to comply with applicable laws and regulations and to use the site in a manner that is consistent with its intended purpose and these Terms. We expect all users to conduct themselves professionally and respectfully in their interactions with the site.

General conduct requirements

When using the site, you agree not to engage in activities that could harm our systems, interfere with other users' access, or violate applicable laws or regulations. This includes attempting to gain unauthorised access to our systems or data, introducing malware or other harmful code, engaging in activities that could overload or disrupt the site's infrastructure, or using the site for any unlawful or fraudulent purposes.

Subscriber conduct

When you subscribe to the newsletter, you agree to use a real email address that you control. We may remove any subscriber that appears to be automated, abusive, or in breach of these Terms.

Content and communication standards

You agree not to use the site to transmit, distribute, or store content that is unlawful, harmful, threatening, abusive, defamatory, or otherwise objectionable, or that infringes on the intellectual property rights or other rights of third parties. You also agree not to use the site in any manner that could damage our reputation.

Intellectual property rights

The site content, including text, graphics, logos, images, audio, and software, is protected by copyright, trademark, and other intellectual property laws. Unless credited otherwise, all editorial content on runbook.fm is owned by Silicon Biztech Limited or licensed to us. Guest contributions and quotations remain the property of the respective contributors.

Permitted use

You may view, listen to, and share the content on runbook.fm for personal and internal business use. You may quote short excerpts with attribution and a link back to the source page. Anything more requires our written permission. In particular, you may not reproduce, distribute, modify, or create derivative works of the site content without our express written permission, and you may not use the content to train AI systems without our written permission.

Feedback and suggestions

Any feedback, suggestions, or ideas that you provide to us regarding the site, our content, or our operations may be used by us without restriction or compensation to you. By providing such feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use, modify, and incorporate such feedback into our services and operations.

Third-party rights

You represent and warrant that any content you provide to us or use in connection with the site does not infringe on the intellectual property rights or other rights of third parties, and you agree to indemnify us against any claims arising from your breach of this representation.

Privacy and data protection

The collection, use, and protection of personal information in connection with the site is governed by our Privacy Policy, which is incorporated by reference into these Terms. We are committed to protecting the privacy and security of personal information in accordance with applicable data protection laws and industry best practices.

We implement appropriate technical and organisational measures to protect personal information from unauthorised access, use, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of information transmitted to or stored by us.

You are responsible for ensuring that any personal information you provide to us is accurate and that you have appropriate rights and permissions to provide such information for the purposes specified in our Privacy Policy.

Disclaimers and limitations of liability

The site is provided "as is" and "as available" without warranties of any kind, either express or implied. We disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the site will be uninterrupted, error-free, or free from viruses or other harmful components.

While we strive to provide accurate and up-to-date information on the site, we make no representations or warranties regarding the accuracy, completeness, or reliability of any information provided. Editorial content on the site is for general informational purposes only and should not be relied upon as legal, financial, medical, or other professional advice without consultation with qualified professionals.

To the maximum extent permitted by applicable law, GoZupees shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the site, regardless of the theory of liability and even if we have been advised of the possibility of such damages.

Our total liability to you for all claims arising out of or relating to these Terms or your use of the site shall not exceed one hundred pounds (£100).

These limitations of liability apply to the fullest extent permitted by applicable law and survive any termination or expiration of these Terms. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under UK law.

Indemnification

You agree to indemnify, defend, and hold harmless GoZupees, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to your use of the site, your violation of these Terms, your violation of any applicable laws or regulations, or your infringement of any intellectual property or other rights of third parties.

We reserve the right to assume the exclusive defence and control of any matter subject to indemnification by you, and you agree to cooperate with our defence of such claims. This indemnification obligation survives any termination or expiration of these Terms.

Termination

We may terminate or suspend your access to the site at any time, with or without cause and with or without notice, for any reason including but not limited to your breach of these Terms, your violation of applicable laws or regulations, or your engagement in conduct that we determine is harmful to our business or other users.

You may terminate your use of the site at any time by discontinuing your access to the site, unsubscribing from the newsletter, or asking us to delete your data. Termination does not relieve you of any obligations that accrued prior to termination.

Provisions of these Terms that by their nature should survive termination will survive, including but not limited to intellectual property rights, disclaimers, limitations of liability, indemnification obligations, and dispute resolution procedures.

Dispute resolution and governing law

These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles. Any disputes arising out of or relating to these Terms or your use of the site shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Before initiating any formal legal proceedings, we encourage parties to attempt to resolve disputes through good faith negotiations. If you have a concern or dispute, please contact us first to discuss potential resolution.

For disputes that cannot be resolved through negotiation, you agree that any legal action or proceeding must be brought exclusively in the courts located in London, England, and you consent to the personal jurisdiction of such courts.

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.

Changes to these terms

We may update these Terms from time to time to reflect changes in our practices, our services, or applicable law. Material changes will be flagged at the top of this page and dated. Your continued use of the site after a change indicates your acceptance of the updated Terms.

Contact us

If you have questions about these Terms, please contact us at:

Email: privacy@runbook.fm